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Refund Policy

Refund Policy – Can Man and Crew Cleaning & Pressure Washing

At Can Man and Crew, we strive to provide reliable, high-quality cleaning and pressure washing services. Because our services are scheduled, routed, and labor-based, the following refund policy applies to all bookings and memberships:

1. Cancellation & Refunds (Before Service Date)

  • Customers may cancel a service at least 48 hours in advance for a full refund.

  • Cancellations made within 48 hours of the scheduled service time are non-refundable, but may be rescheduled once at no additional cost.
     

2. Missed Service Due to Customer Circumstances

Refunds will not be issued if a service cannot be completed due to:

  • Locked or obstructed gates

  • Loose pets preventing safe access

  • Trash cans not curbside at time of arrival

  • No water supply available (pressure washing)

  • Customer not home when presence is required (e.g., fence or backyard access)

  • Items or vehicles blocking work areas

In these cases, the visit is considered completed.
For trash can cleaning, the customer will receive a text/email notification and have 48 hours to reschedule the cleaning. If no reschedule is chosen, the service is marked as completed.
 

3. Weather-Related Interruptions

If severe weather prevents safe operation, we will reschedule the service at no additional cost.
Weather-related cancellations do not qualify for refunds.
 

4. Memberships & Recurring Plans

Membership fees (monthly or bi-weekly) are non-refundable once the billing cycle has begun.
Memberships may be canceled at any time, and service will continue until the end of the billing period.

No partial or prorated refunds are issued for unused sessions.

5. Dissatisfaction or Quality Issues

If a customer is unhappy with the result of a service:

  • They must contact us within 24 hours of completion.

  • We will return to re-clean or address the issue at no charge.

  • Refunds are issued only if we cannot correct the issue.
     

6. No-Show by Can Man and Crew

If we fail to show up and do not notify the customer or attempt to reschedule:

  • The customer may request a full refund OR

  • A free rescheduled service
     

7. Special Circumstances

Refund exceptions may be granted solely at management discretion for situations such as:

  • Documented emergencies

  • Major service errors

  • Duplicate charges or billing errors

Summary

You can get a refund if:

  • You cancel 48+ hours before service

  • We fail to show up without communication

  • We cannot fix a quality issue

You cannot get a refund if:

  • We arrived but could not complete service due to access issues

  • You cancel within 48 hours

  • Weather prevents service

  • A membership cycle has already been billed

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